Customer Testimonials

I ordered my sliding screens and it arrived on time as promised. The quality and workmanship is top notch and it looks amazing. Erin is the fantastic young woman who made it all happen for me. From day one, she has been friendly, professional and true to her word. She even called me a week after the screens had been delivered to find out if I'm satisfied with my purchase. 5 star service from a 5 star woman! Yusuf Salie
As a Project Manager for Lifestyle Extensions & Renovations based on the Gold Coast , Southern Star supply Lifestyle Extensions & Renovations windows & doors for our building projects. Southern Star are extremely easy to deal with. Bill Bruce
Value for money and great customer service. Daniel Kuijt
First rate service and quality, followed up with a polite follow up phone call to see that everything that was ordered is as expected and that there are no problems. As an Architect and owner builder happy to recommend Canterbury windows. Stephan Kosa
Dealt with Sam M, I must say, the communication was great, with prompt responses to emails. Delivery was on time and overall very happy with the product. Was a shame to have to paint over the timber. Wouldn't hesitate to use them again. Bernard B
Canterbury Windows recently supplied some timber double hung windows for a new home we are building. The selection process was easy with the sales person meeting our clients at the showroom to explain the options. Also the ordering and delivery of the windows has been stress free. We are very happy with the product and service from this window manufacturer and as builders we would happily install these windows in future jobs. Colette Stewart
Competitively priced and punctual delivery. Couldn't ask for much more from an important supplier. Thanks Elijah, Jess & the team Nikola Samoukovic
Excellent Service - great windows. Thanks Elijah and all the team! Annie Kurtz
Our Account Manager at Southern Star, Elijah, is a pleasure to deal with, extremely prompt, friendly and very particular with all details in our quotes. We have had a few issues with windows supplied for our construction projects and he has always been positive and ensured they are dealt with. Southern Star Windows are affordable and are requested by many of our clients. Jenny Gretgrix
Really good service and a great product that was well made. Mitch Brown
Great customer service! Ive had a few deliveries and orders in the past and they have always made delivery when promised! Helpful staff and flawless product. Tyson Owen
Fast and friendly service and a great price. We ordered a custom bathroom window from Southern Star and it looks great! James - Vic
From the first point of contact with Southern Star doors, we couldn’t fault there customer service & products! We have had the 100 series stacking doors in our house for 5+ years & we needed to replace the rollers, after my husband notified them our queries, a staff member got in touch straight away & our new rollers turned up within a matter of days! And they now work like a dream once again. Great product, great quality. Great customer service! Thank you Southern Star Windows and Doors! Ashleigh - Qld
Ric Jelfs Custom Homes has been dealing with Elijah Testa from Southern Star Windows for 12 months. We have found Elijah to be professional, courteous and prompt in his dealings with our company. We have now opened an account with them and are no longer dealing with other suppliers. Ric Jelfs - VIC
I would like thank Southern Star Windows for their very generous replacement of the 4 lower rollers on my 2 sliding glass doors. Last February I enquired about replacement rollers via your webpage and shortly after that a very lovely lady rang me to get more details, and before I knew it a package arrived in the post and had 4 rollers in it.  After a bit of minor readjustment they fitted perfectly and the doors slide like new.  Again thanks very much, great service. Gordon  - Greensborough
My husband and I ordered and installed a non-standard sixed double glazed sliding door from Southern Star Windows about 4 weeks ago and we could not be happier. The product service, ordering and lead times were great and the delivery guys were fabulous (they carried our very heavy door to exactly where we it needed to be and it was unfortunately a long way from the truck). The door looks amazing and it slides beautifully which is really important as we have a young child. We often sit outside and just admire our lovely door (much like in the colorbond add). We plan to have all our windows replaced by Southern Star in the future and would not hesitate to recommend them! GCDavies
Thank you southern star. I called because we had a window that was leaking and the experience was painless. You came out and fixed the issue right away. Thanks so much, from the office to the tradesman. Adrian
This was a fantastic experience. We had custom made windows. Delivery was prompt and the quality was excellent. Cannot fault them. Mary
We put an extension on our house recently and as an owner/builder we had no idea how to go about making a decision on windows and doors. We visited the Canterbury Doors display centre in Clayton South and came away with exactly the options and knowledge that best suited our home. Things like size, accessories or even weighing up whether to purchase aluminium or Timber were decisions made so much easier by sitting down with the consultant who went out of her way to understand our needs. We ended up with beautiful timber colonial windows and doors that have blended in so superbly. I can’t thank the team at Southern Star enough for the great help advice and service. Ashton
I have used Canterbury windows for over 10 years now on many different projects, the girls behind the phones are amazing very helpful knowledgeable about there product, will do anything to help with your project, the quality and service are 5 star in my opinion, I would highly recommend anybody who has a project in mind to give them a call, like me you will have your expectations exceeded most of the time, special thanks to Danni as I have dealt with her for many years now, and she has the knowledge to answer anything I may inquire about, keep up the great service and we will all keep coming back. Thank you Canterbury windows for great products and a big thank you for the great team you employ it makes it a pleasure to do business with you. Continuing to be a happy customer!!! 1972butchy
At Efficiency Building Group, we pride ourselves on delivering our finished product to our client in a timely manner and to a high standard. This is why we choose to use Canterbury Windows! Cost effective, guaranteed delivery times and knowledgeable and friendly staff to work with. We would certainly recommend Canterbury Windows for your next project. Damian
This is the second time we have used Canterbury Windows and we are again very happy with the quality, price and service. Barb went out of her way to help me choose the right frames and followed up with amazing after sales service. I will be ordering my next reno projects windows from them and wouldn't even bother looking anywhere else! Erin
Canterbury windows and doors have been great to deal with and the products are very good. All in all im very happy with the result on the projects i have used them on. Lee Cananzi
I would just like to highly commend your company for its fast, efficient service! After having our house built, our builder put in sliding doors and windows but somewhere along installation by their contractors, a rubber bit had came out of both sliding doors creating a squeal. Your company came out within 2 days and reinstalled the rubber stoppers within 2 minutes at no cost! Will highly recommend your company to others who are looking to install new doors/windows to their house. James Peter McKenzie, SA
Great customer service as always, Thanks Rick!


I gave you 5 out of 5 in our Survey!
Joanne Chapman, Bowans, Mt Evelyn
I really appreciate the way you go about your business - unfortunately in this industry - people like you are few and far between.
I look forward to a strong relation with you in the future.
Anthony Newman - APN Construction
I came into the Clayton South showroom with my finacee on Saturday morning and was assisted by Matt. From start to finish Matt knew his stuff inside and out, answered all questions we had on the spot and looked after us incredibly well. Matt provided excellent service through his impressive knowledge, friendly approach and professional demeanour. I certainly hope Matt is there to help us out again next we come, can recommend very highly!! A+ David Bailey
Arrived on time and expertly installed bifold system Mike Cadogan
Amazing quality windows, we ordered some feature entry windows, they were custom made merbau windows and we couldn't be happier with the product, exceeding our expectations. Double glazed windows are solid and well made and the casement windows open smoothly but also seal really well when closed. A small bit of damage to the winder in transport however James has been amazing to respond and action a service call immediately for this easy fix. Very impressed, thanks team. Rolinka Rutgrink
Had the pleasure of dealing with David at Canterbury Timber Windows and Doors. He couldn't have been more helpful. Not only did he respond to my initial email quickly, he then went above and beyond to help solve my enquiry. Can't speak highly enough of the team! Bradley Hodgins
Very happy with customer service received to ensure I was completely happy with my windows! Thank you to Kharlee for her amazing help! Definately recommend Maria Antoniadis
Very helpful young lady assisted me finding the right rollers for my sliding glass door. She even gave me a demonstration how to install them. Really happy about the service. Bhathiya Wijesekara
Phil Taylor here from Doreen and I’m a happy customer…

The doors and windows are in and I’m mighty impressed with the work Phil Carney did on the installation. Everything is perfect. He stayed back after the job was finished to allow me to go over the work for a final inspection. He even adjusted the door stopper as I requested the door opening to be ½ an inch larger. He also left my property nice and clean, inside and out – very professional
Phil Taylor
Thanks so much to David and the team at Canterbury windows. Great responsive service when I had questions. Friendly staff and installers.
Felicity Williams
As a Project Manager for Lifestyle Extensions and Renovations based on the Gold Coast, Southern Star Ormeau supply Lifestyle Extensions and Renovations windows for our building projects.  Southern Star Ormeau are extremely easy to deal with. Bill Bruce
Elijah at Southern Star Windows has been extremely helpful. I made contact with him to advise of an issue I had with a door handle and a full replacement handle was sent out to me very promptly. Elijah's customer service is fantastic and his handling of my issue was very professional. Reuben Vella
Great quality and second to none workmanship They are absolutely amazing to deal with! James Hansen
Great people to deal with - very responsive service and attention to detail Gary McCartney
I bought a small granny flats worth of Windows and doors, I was unsure of a few things once they were delivered, how to fit the parts for flyscreen install and other minor concerns, the representative Luke, came out to my property and assisted me without hesitation, also sorted other problems I had and sorted these while he was there, greatly appreciated his efforts and his attitude toward his company’s products. Thankyou David
Excellent customer service from Canterbury. Within minutes after sending them photos of a part I required for my roller door they identified it and sent off the part. I received it in the mail two working days later. Extremely satisfied with their service. Amalel
I wanted to let you know that George was outstanding. He was helpful and knowledgeable and made a great effort to rectify the problems. I have to say such friendliness and service is much less frequent these days and I was grateful the George spent additional time and effort to make sure I was happy. So congratulations to you for employing such a helpful and talented person Harold Aberfoyle Happy Valley Conveyancers
Windows, right price, on time, look great - North Geelong Phil Byers
I was an owner builder for a house that was completed about a year ago. All the doors and windows were bought from GEM Doors, and their supplier was Southern Star.
The doors & windows supplied were at a better price by a mile, compared to any other supplier, and the quality was neither good nor bad. They do what they are made for, and have not caused any issues - and as mentioned, no one does it cheaper!
The five star review however, relates to a more recent experience where I approached GEM Doors to request cover plates for the wide floor tracks on two stacking doors they had supplied. The cover plates are long strips of metal, that fit into the groves of the sliding tracks, and make it safer to step in and out of those doors. GEM referred me to Southern Star, and on contacting them and explaining what I needed - they traced my original order, and had the cover plates ready to collect within a week, at no charge! No dramas, no shirking of responsibility, just plain old good customer service (thanks Nicole)!
James (productreview)
Great service and assistance from Elijah to identify and promptly supply new rollers for an old Southern Star sliding door from photos! Thank you for your help! Can’t recommend them enough. Livia Cappadona
Old school hospitality loved it. Up front on service and willing to go that one step further to make sure you get what you want on time. Peter Haaren, SA
Thanks David and the team for your excellent service and attention to detail...great to deal with a local team who know their business Gavin Mackenzie
I would like to say how much I appreciated the time and effort you and other staff expended in getting me this information.
If you only knew the hours I have spent on-line, by phone, and doing quick dashes to nearby shops to inspect products, most aborted due to ‘over-peopled’ shops in this new era.
From my initial phone call you have valued my request while others have passed if off as ‘too hard’ and kept me in the loop as you checked other avenues.

I’m just so impressed with this customer service experience! Thank you.
Jo Green, NSW
Used Southern Star for the first time on a recent renovation because our client wanted to use them and now we would recommend them highly. Our client was particularly happy with the help they got from Southern Star with the process of selecting the best products for their build. As a builder, we were happy with the the price, lead times and communication from quote through to delivery. Definitely be using them in future projects. Robert, Geelong
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